Ideal Hospitality Solution

Hospitality customers will find that the MiVoice 5540 IP Console is the perfect attendant solution for their unique hotel / motel requirements. Using the highly integrated hotel / motel feature package on both the SX-200 ICP and the MiVoice Business communications platforms, hotel operators can accurately enter room data, easily update guest status, and gain greater flexibility and control of

incoming, outgoing, and room-to-room calls. Hospitality-specific features allow attendants to program automatic or personal wake-up calls, request reports of all current wake-up calls, receive room status updates, activate direct inward dialing so that outside callers can reach guests without front desk assistance, and much more. The MiVoice 5540 IP Console combines ease of use with extended specialty functions to create an economical attendant solution that will suit the needs of any hospitality enterprise.

MiVoice 5540 IP Console Features

  • Highly visible, four-line, 80-character, backlit, tilt display shows date, time, call status information, calling line identification, and calls waiting
  • 14 fixed function keys dedicated to basic and enhanced call-handling activities
  • 10 softkeys that control access to the attendant features through call state sensitive keys
  • Support for the MiVoice Border Gateway and Mitel Teleworker Solution allowing the console to be connected remotely, providing attendants with the ability to work anywhere, and anytime
  • Multiple call hold positions and line appearances
  • Mitel Intelligent Directory and Mitel Live Content Suite applications support
  • Support for Mitel Teleworker Solution, Automatic Call Distribution (ACD) agent and supervisor, hot
  • desking, and resiliency
  • Direct connection of 48-button Mitel IP Programmable Key Module 48 (PKM), providing up to 96 additional Direct Station Select (DSS) / Busy Lamp Field (BLF) keys (SX-200 ICP only)
  • Third-party cordless headset integrated functions include: Call Answer, Call Cancel, Audio Controls, and training mode support
  • Access to integrated Mitel Hospitality features including room status, guest telephony privileges, automatic wake-up calls, room to room call blocking, occupancy status, guest check-in / check-out, guest reports, and many more hotel / motel functions
  • Hands-free speakerphone operation (full duplex)
  • Supports multiple languages for global customers: English, French, Spanish, German, Italian, Dutch, Portuguese, Simplified Chinese.
  • Resiliency support with the MiVoice Business solution (only)
  • Secure Call Recorder Connector (SCRC) support as well as standard Record-a-Call functionality (MiVoice Business only)
  • Two integrated headset / handset jacks
  • Dual-port IP console (10/100 MB switched Ethernet) – connect a computer and a console with a single Ethernet drop
  • Multiple powering options (IEEE 802.3af compliant)
  • Power conservation design: reduces power consumption for overall energy savings

 Additional Advanced Attendant Functions

 In addition to basic call handling, the attendant is empowered to:

  • Speak to multiple parties through conference calling
  • Speak with parties in the conference individually through call splitting
  • Page external paging equipment with overhead paging
  • Page individual extension numbers using their telephone speaker with extension paging
  • Change / clear users’ status to “Do Not Disturb”
  • Set / clear “Call Forward Always” on an extension
  • Clear Call Forward Always, Do Not Disturb, and Message Waiting indications across all
  • View system alarms and emergency call alarms

Dual Port

 Two 10/100 MB switched Ethernet ports

Powering Options

 The MiVoice 5540 IP Console accepts standards-based (IEEE 802.3af) power over the LAN via spare pair or signal pair, and supports 48 V DC Ethernet / AC Power wall adapter. It can be powered via a powered switch, a mid-span power hub, or by local 48 V Ethernet power.

Decision Supporter

Verified Supplier
Member Since
August 2017


Power Adapter (Optional)
Input100 V 50 – 60 Hz or 240V 50 Hz
Output48 V DC LAN
Power Consumption
Idle4.96 W
Typical6.06 W
Max7.27 W
Environmental Conditions
Operational+4 Degrees Celsius to 49 Degrees Celsius34% at + 49 Degrees Celsius
95% at + 29 Degrees Celsius
Storage-40 Degrees Celsius to +66 Degrees Celsius15% at + 66 Degrees Celsius
95% at + 29 Degrees Celsius
MiVOICE 5540 IP Console Specifications
Voice Traffic & SignalingVoice QoSSize (L x W x H)WeightMTBFCODEC / Compression
RTP over UDP /IEEE 802.1p/q9.1” x 7.5” x 3.5” (23cm x 19cm x 9cm)4.37 lbs (1.98 kgs)20.7 yearsG.711, G.729a
MiNet over TCP     
System Requirements
MiVoice Business – Release 4.0 (SP1) or higher (formerly Mitel Communications Director)
Mitel SX-200 IP Communications Platform (ICP) – Release 5.0 or higher



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